PRIVACY POLICY

Website: www.foodiecoaches.com

Privacy Policy URL: https://www.foodiecoaches.com/privacy

Last updated: 3 February 2026

Foodie Coaches Pty Ltd (we, us, our, or Foodie Coaches) recognises and values the protection of your personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you interact with our website and our services.

This Privacy Policy applies to personal information collected through www.foodiecoaches.com and related forms, booking flows, purchases, communications and programs (including SMS).

1) Personal information we collect

Depending on how you interact with us, we may collect:

Identity & contact details

Name, email address, phone number, billing/shipping address (if applicable)

Account / service information

Enquiry details, coaching/program details, appointment details, preferences, feedback, customer support communications

Payments & transaction details

Purchase records and payment status (note: We do not collect or store full payment card numbers; payments are processed via secure payment providers. Please do not send card details by SMS, email, or other messaging channels.

Marketing & communication preferences

Your preferences (including email and SMS preferences) and records of your consent (including timestamps and methods of opt-in/opt-out)

Website and device information

IP address, browser type, device identifiers, usage information, cookies and similar technologies

We do not ask you to provide information that reveals your political, religious or philosophical beliefs, health information, sexuality, racial or ethnic origin, trade union membership, or criminal record details (unless required by law and only where permitted).

2) How we collect personal information

We collect personal information in a few main ways:

Directly from you when you fill out forms, make a purchase, book, contact us, participate in programs, or communicate with us

Automatically through cookies and similar technologies as you use the website

Through service systems used to deliver our services (for example, platforms used for forms, scheduling, communications, and customer support)

Providing personal information is optional, but it may be necessary for us to provide services, respond to requests, process purchases, or deliver communications you request.

3) How we use personal information

We use personal information to:

Provide and administer our services, programs, resources and support

Respond to enquiries and communicate with you

Process transactions and manage customer records

Deliver appointment reminders, service messages, and (where you choose) marketing messages

Improve our website, services, and customer experience

Maintain security, prevent fraud, and protect our legal rights

Meet legal and regulatory obligations

4) SMS and mobile messaging privacy

If you opt in to receive SMS messages from us, we may send messages such as service updates, appointment reminders, support replies, and (where you separately choose) promotional messages.

Opt-out: You can opt out at any time by replying STOP (or using any opt-out method we provide).

Help: Reply HELP or contact us using the details in Section 13.

No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

5) When we disclose personal information

We may disclose personal information only as needed to operate and deliver our services, for example to:

Service providers and subcontractors who help us run our operations (such as customer support tools, booking systems, payment processing, email delivery, hosting, analytics, and our communications/CRM platform)

SMS aggregators and SMS delivery providers solely to deliver messages you have opted in to receive

Professional advisers (such as accountants, insurers, and lawyers) where necessary

Regulators, courts, or law enforcement where required or authorised by law, or to protect rights and safety

Business transition scenarios (for example, restructure or sale), in which case information remains protected under this Privacy Policy

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

6) International transfers

Some systems we use to operate the business may store or process information outside Australia (and outside the UK/EU). Where this occurs, we take reasonable steps to ensure appropriate protections are in place, consistent with applicable privacy laws.

7) Data security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This includes administrative, physical, and technical safeguards.

No method of transmission or storage is completely secure. You use the website at your own risk.

8) Cookies and similar technologies

We use cookies and similar technologies to help the website function, remember preferences, understand usage patterns, and improve performance.

You can manage cookies in your browser settings. Disabling cookies may affect website functionality.

9) Data retention and disposal

We keep personal information only as long as needed to provide services, meet legal obligations, resolve disputes, and enforce agreements. When no longer required, we take reasonable steps to destroy or de-identify personal information unless we are required by law to keep it.

10) Children under 16

We do not knowingly collect personal information from anyone under 16. If you are under 16, you must not provide personal information without consent from a parent/guardian (or an educational institution where relevant).

11) UK/EU addendum (GDPR / UK GDPR)

If you are located in the UK or European Economic Area (or otherwise covered by GDPR/UK GDPR), the following also applies.

Legal basis for processing

We process personal information under one or more of these lawful bases:

Consent (for example, where you opt in to receive certain communications)

Contract (where processing is needed to provide services you request or purchase)

Legal obligation (where we must comply with law)

Legitimate interests (to operate and improve our business, provided those interests are not overridden by your rights)

Where we rely on consent, you can withdraw it at any time (this won’t affect processing that happened before withdrawal).

Your rights

Subject to applicable exceptions, you may have rights to:

Access your personal information

Rectify inaccurate information

Request erasure (deletion) in certain circumstances

Restrict processing in certain circumstances

Object to processing in certain circumstances (including direct marketing)

Data portability in certain circumstances

Not be subject to certain automated decision-making with legal or similarly significant effects

We may need to verify your identity before responding.

12) Access and correction (Australia)

In most cases, you have the right to access the personal information we hold about you and request correction. We will respond as quickly as possible. We may charge a reasonable fee if retrieving the information incurs costs (but we won’t charge a fee just to make the request).

In some circumstances we may refuse access or correction where permitted by law; if we do, we will explain why (unless unreasonable) and tell you how to complain.

13) Contacting us and complaints

To request access/correction, ask questions, or lodge a privacy complaint:

Privacy Officer — Foodie Coaches Pty Ltd

Email: hello@foodiecoaches.com

Post: L2, 1 Breakfast Creek Road, Newstead QLD 4006

Phone: (+61) 7 2104 9668

We will respond as soon as reasonably possible. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

If you are located in the UK/EU and are not satisfied with our response, you may also lodge a complaint with your local data protection authority (for example, the UK Information Commissioner’s Office).

14) Changes to this policy

We may update this Privacy Policy from time to time. If changes are significant, we will post notice on the website at least 14 days before the changes take effect (unless it would be unreasonable to do so).

By continuing to use our website or services after the effective date, you accept the updated policy.